Legal Policies & Privacy Policy of LUCENTSet

This page contains all regulations, terms of use, privacy policies, return policies, user rights, and other legal requirements governing the operation of the website www.lucentset.com. Compliance with these regulations ensures transparency, security, and alignment with current European Union (EU) laws.

1.Introduction

By accessing, using, and purchasing from this website, users acknowledge and agree to these terms and conditions. If you do not agree with these regulations, please refrain from using the website’s services.

We reserve the right to modify these policies at any time to protect our customers, with the latest version always published on the website.

2.Terms of Website Use

2.1. Access and Membership

Users must be at least 18 years old or use the website under the supervision of a parent/legal guardian.

We reserve the right to restrict or block access to users violating these terms.

Users are responsible for maintaining the security of their account credentials and must report any misuse or fraudulent emails immediately.

2.2. Intellectual Property Rights

All website content, including text, images, designs, logos, videos, and trademarks, is the property of Lucentset and is protected under EU intellectual property laws.

Any unauthorized copying, distribution, publishing, or reproduction of content without written permission will result in legal action.

3.Privacy Policy & Data Protection

We are committed to protecting users’ personal information in compliance with the General Data Protection Regulation (GDPR) of the EU.

3.1. Information We Collect

We may collect the following types of information:

  • Identity Information: Name, surname, gender, date of birth..
  • Contact Information: Email, phone number, mailing address.
  • Payment Information: Credit card number (processed through secure payment gateways)
  • Transaction Information: Orders, purchase history, and related details
  • Technical Information: IP address, browser type, cookies, and analytics data.

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse.

3.2. Purpose of Data Collection

We use user data for the following purposes:

  • Order processing and delivery.
  • Enhancing services and user experience.
  • Sending promotional emails and special offers (with an opt-out option)
  • Compliance with legal obligations and fraud prevention.

3.3. Data Sharing

User data is never sold or rented to third parties and is only shared under the following circumstances:

  • Shipping companies for order delivery
  • Payment service providers for transaction processing.
  • Legal authorities when required by law (court order or legal request)

3.4. User Rights under GDPR

As a user, you have the following rights:

  • Right to Access: View stored personal information.
  • Right to Rectification: Request correction of inaccurate data.
  • Right to Erasure (Right to be Forgotten): Request deletion of personal data.
  • Right to Object: Opt out of data usage for marketing purposes.
  • Right to Data Portability: Receive your data in a transferable format.

To exercise these rights, please contact us via email:

Orders@lucentset.com

4. Cookie Policy

We use cookies and similar technologies to enhance website performance.

4.1. Types of Cookies We Use

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Optimize user experience
  • Analytical Cookies: Analyze user behavior and improve services
  • Advertising Cookies: Display personalized ads
  • Managing Cookies: Users can adjust their browser settings to disable or opt out of certain cookies.

5.Payment Terms & Card Transactions

All website prices include Value-Added Tax (VAT%).

5.1. Payment Security

We employ advanced encryption technologies (SSL) and standard security protocols to protect payment information. All transactions are processed through authorized payment gateways under EU financial regulations.

5.2. Accepted Payment Methods

We accept valid credit and debit cards, including Visa, MasterCard, American Express, PayPal, and other EU-authorized cards.

5.3. Payment Processing

  • Upon purchase completion, the amount is deducted from your account, and a payment confirmation email is sent.
  • If a transaction fails, no amount will be deducted. If an amount is deducted in error, it will be refunded.
  • The recipient’s name must match the bank account holder’s name.

5.4. Refund & Order Returns for Damaged Products

  • In compliance with the EU Consumer Rights Directive (2011/83/EU), you may request a refund within 14 working days if the item arrives damaged or there is a manufacturing defect.
  • Damage reports must be submitted within 24 hours of receiving the order.
  • Return shipping costs from outside the EU are the responsibility of the customer.

5.5. Fraud Prevention

All transactions are monitored by anti-fraud systems. Suspicious activity may require additional identity verification.

5.6. Dispute Resolution

If an issue arises, you may contact customer support first. If unresolved, you can escalate the matter via the EU dispute resolution platform:

http://ec.europa.eu/consumers/odr/

5.7. Policy Updates

We reserve the right to update these payment terms based on legal changes. In case of system pricing errors, we may modify or cancel orders.

6. Sales & Return Policy

6.1. Return Policy

Customers must report any damage caused by the shipping company within 24 hours of delivery in writing to customer support.

For full return and shipping policies, visit…

6.2. Liability Limitations

  • We strive for accurate product descriptions but are not responsible for errors or price changes
  • We are not liable for shipping delays, strikes, or unforeseen circumstances.
  • All products are covered by a 24-month warranty.

We certify our products for:

Gold purity, plating, stone setting, and gemstones through an official certification card.

  • roper usage and care are the customer’s responsibility.

For jewelry care guidelines, visit:

.How to protect your colored gemstone jewelry

.How to protect your gold and platinum

7. Policy & Terms Updates

We reserve the right to modify these terms at any time. The latest updates will always be published on the website. Continued use of the site constitutes acceptance of these changes.

For shipping policies, visit…

Important Note: Product Images & Website Regulations

  • Detail Display: Jewelry images are zoomed-in for clarity; actual product sizes may be smaller or larger than shown.
  • Color Variations: Product colors may differ due to lighting, screen display settings, or device configurations
  • Size & Dimensions: Always review product specifications (weight, gemstone size, color) before purchasing
  • Handmade Variations: Minor differences in handcrafted jewelry or natural gemstones may exist.

By placing an order, you confirm that you have read and accepted these conditions.

Contact Us

For any questions or further information, contact our Customer Service Team:

Email: Orders@lucentset.com

Website: www.lucentset.com