Warranty Terms
LUCENTset Warranty Terms and Services
Warranty Duration:
A 24-month warranty applies from the date of purchase by the customer.
Warranty Coverage:
Manufacturing defects: Covers issues that have arisen during the production process.
Material defects: Include the purity of gold, the quality of gemstones used, and the gradual fading of white gold plating over time.
Exclusions from Warranty Coverage:
Damage caused by negligence, accidents, or improper use.
Natural wear and tear over time.
Repairs or modifications carried out by unauthorized individuals.
Exposure to any unsuitable chemicals, as specified in the product care instructions at the website.
Customer Rights in Case of a Defect:
Free product repair.
Replacement with a similar product if repair is not possible.
Refund if neither repair nor replacement is feasible.
Warranty Claim Process:
Customers must submit their requests along with a valid purchase invoice and warranty card.
The product will be inspected by specialists, and if a defect is confirmed, appropriate action will be taken.
Additional Terms:
The warranty is non-transferable.
Warranty terms may vary depending on local regulations.
Shipping or product handover is available only to the original purchaser.
All LUCENTset products are delivered with a two-year warranty card and a 10% discount gift card for your next purchase, ensuring quality and customer satisfaction
How to protect your gold and platinum?
Gold can tarnish and scratch over time. To preserve the luster of your gold, avoid contacting your gold with household cleaners and bleaches, as these will discolor the gold and potentially damage it. We recommend that you keep your gold in a safe place while doing the following activities:
Household and outdoor work (such as cleaning and gardening)
When showering, bathing or swimming in pools, hot tubs, hot springs and the sea
Using lotion, hair dye, perfume and other cosmetics and creams
Exercising at the gym or doing contact sports
You can use only lukewarm water and soap or special gold polishes to make your gold shine